Terms & Conditions

Copyright - The artist Sarah Haegens retains the copyright to all works commissioned by the client inclusive of prints. No artwork may be reproduced or altered without my written consent. I reserve the right to display commissions for display and promotional purposes which may include my website gallery, social media accounts and fayres.

Payment - A 20% non-refundable deposit is required to secure a slot on my waiting list, with the final payment plus P&P due within 7 days of completion. Payments can be made via PayPal or Bank Transfer. Portraits are usually shipped between 1-3 business days after payment has been received.

Shipping - All portraits are securely packaged and sent via Australia Post Tracked & Signed service inc full insurance. A confirmation will be emailed to you including the tracking number once the item has been sent. If the portrait is a gift, a gift note can be included in the package at no extra charge. Please notify me as necessary.

Cancellations - If you wish to cancel the booking you must do so before the portrait is started, but your deposit will be retained. Once work has started it will no longer be possible to cancel, and full payment will be due on completion of the portrait. Payment is due within 7 days of completion. If you are unable to pay within the allotted timeframe please contact me as soon as possible and I will do my best to support your needs. Failure to pay may result in the portrait being sold in order for me to recoup the lost costs.

Alterations - Clients are shown progress throughout the commission process via photos and sometimes videos on social media (or privately if requested). If at any point you are unhappy with any element of the piece please notify me as soon as possible and I will look to rectify it. Once complete you will be emailed a watermarked version for your approval. You then have 7 days to advise if any changes are required. Once approval is received I am no longer able to make changes and the portrait will be sent as is.

Damage/ Loss in Transit - In the unlikely event that your portrait is lost or damaged in transit please send me a photo of any damage immediately. I will claim the loss back on the postal insurance and a new portrait will be drawn at the earliest opportunity at no extra cost to you. Depending on the level of damage I may ask you to return the original portrait to me. In this instance, the new portrait will not be started until the old one has been returned to me.

Processing Time - Portraits can take up to three weeks to complete depending on the size and complexity. I also work on a first come, first served basis so you will be provided with an estimated start time at the point of booking. If the portrait is a gift for a specific date please ensure that you advise this upon booking and I will confirm if I am able to facilitate this for you.

Data Protection - I will not sell, distribute or lease your personal information to third parties.

Customs Charges - Any additional customs taxes/ charges that may be applicable for deliveries outside of the UK are the responsibility of the client.

Gift Certificates - Certificates are valid for 12 months from the date of purchase. It is possible for the recipient to upgrade the value of their certificate but it cannot be refunded or exchanged.